Acting on complaints received on WhatsApp helpline, Pune RTO took action against 49 auto drivers
Acting on several complaints received on WhatsApp helpline, the Regional Transport Office (RTO) took action against 49 auto drivers in July for refusing rides to customers.
The action came after the RTO launched a WhatsApp number helpline for the citizens which received 77 complaints, majority of which were related to refusal of rides.
The RTO activated the number +91 8275330101 for citizens to lodge different complaints against auto, cabs and private cabs.
Saleem Mulla, activist, Kondhwa Citizens Forum, said, “RTO needs to take necessary action after thorough investigation of the complaints received. The initiative is addressing issues such as refusal to ply, wrongly parked vehicles, refusal to go by the meter, rigged meters, and carrying more passengers than permissible limits”, reported Hindustan Times.
Commuters are requested to provide evidence like photographs of the autorickshaw and its registration number when lodging complaints.
Another commuter, said, “I had complained to the RTO on helpline that one of the auto driver rejected a ride at Katraj. I furnished the details and submitted the details with evidence and prompt action was taken. It is indeed encouraging initiative by the RTO.”
Complaints received
- Refusal of rides: 49
- Misbehavior: 10
- Demanding more money than meter: 11
- Overcharging: 5
- Fast meter: 2
- Total complaints: 77
Citizens can make use of the RTOs WhatsApp helpline number +91 8275330101 to report complaints related to autorickshaws and cabs for ride refusal, misbehavior, overcharging and similar issues.
