Not happy with a product or service? Now you can file an online complaint to consumer court through eDaakhil

In an effort to streamline the grievance redressal system for consumers across India, the Ministry of Consumer Affairs, Food & Public Distribution has introduced the eDaakhil portal, allowing users to file complaints with Consumer Commissions online. Whether you are facing issues with a product or service, eDaakhil offers a convenient, paperless platform to resolve consumer disputes quickly and efficiently.

What is eDaakhil?

Launched under the Consumer Protection Act 2019, the eDaakhil portal is an online platform designed to enable consumers to file complaints with the Consumer Commissions in a speedy and hassle-free manner. This portal also allows users to make online payments for filing complaints, making it a comprehensive and user-friendly tool.

As stated in a press release by the Ministry of Consumer Affairs, “eDaakhil is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum.”

First introduced on 7th September 2020 by the National Consumer Dispute Redressal Commission, the portal has since expanded across 35 States/Union Territories, with the recent launch in Ladakh in November 2024, marking the final region of India to access the platform. This widespread accessibility highlights the government’s commitment to improving consumer rights and making the grievance process more transparent and accessible.

Key Features of eDaakhil

• Online Registration: Consumers can easily register on the eDaakhil portal by providing a valid email ID.
• Paperless and Transparent: The process is fully online, ensuring minimal paperwork and greater transparency.
• Track Your Case: Once a complaint is filed, users can track the progress of their case online in real-time.
• No Filing Fee for Complaints Under Rs 5 Lakh: Consumers can file complaints without any fee if the dispute is valued up to Rs 5 lakh, as per the Consumer Protection (Consumer Disputes Redressal Commissions) Amendment Rules, 2022.
• Multiple Payment Options: Payments for complaints can be made either online or offline, offering flexibility to users.

How Does eDaakhil Work?

1. Registration: To file a complaint, users must sign up on the eDaakhil portal (https://edaakhil.nic.in/) with a valid email ID.
2. Filing a Complaint: After registration, consumers or their advocates can proceed to file their complaint by uploading necessary documents online. The process ensures a paperless experience.
3. Payment: Payments can be made online or offline, and users will receive notifications about their complaint’s status. Once the payment is made, the application will be listed under Pending Approved Cases, and users will be notified upon approval.
4. Document Submission: All required documents must be uploaded online. Physical submissions are only allowed at the respective commission offices.

What’s Next? Introducing e-Jagriti

To further improve the consumer grievance process, the government is preparing to launch e-Jagriti, a new initiative that will work in tandem with eDaakhil. This platform will simplify filing, tracking, and managing consumer complaints, ensuring an even more efficient system for consumers and stakeholders alike.

Conclusion

eDaakhil represents a major leap forward in consumer rights, offering an easy, transparent, and cost-effective way to file complaints and seek justice. Whether you live in a metropolitan city or a remote area, the eDaakhil portal is designed to make the process accessible and efficient for everyone.